Why chargeback? Generally it is the result of the customer is not in recognition of the transaction by the credit card bill. Booking can compensatory five basic categories: Point-of-sale processing errorscustomer disputepost-transactionpotential fraudauthorization-related
The categories, commonly for online merchants are:
Potential Fraud
Fraudulent card not present transactions: The customer claimed that the transaction on the payroll was not authorized. Since the tools needed to prevent chargeback is not available on-line merchants, such as swiping the card through a terminal or processing always a signature on the receipt at the time of sale, it is very important to prevent credit card chargeback, instead of her, after it occurs.
10 tips to prevent chargeback Use a professional anti-fraud filter. This method can guarantee you the lowest fraud rate.Use clear, company names that describe what your company does or sells. Unknown name on the billing statements are among the most common causes of chargeback.Put a phone number to the customer the statement, it may also this call and find out who you are and why you charged them.Respond you as soon as possible Chargeback . There & 39; for a limited period of time to solve such a problem, a quick response enough time to the processing bank to relevant information from you.Never accept an expired credit card.Get authorization for the full amount of the sale. Work closely with the client to solve all the problems related to the quality of the product or services.Verify all large or suspicious To be sure, it is real. If you can not reach the customer, it is possible they were intentionally false contact data information.Check the customer address, name and phone number with the card issuing bank. This will also require proof that you check the box before the agreement with the customer transaction.Charge an account at the time the products are shipped.
Point-of-sale errorsIncorrect account number: occurs when the card issuing bank identifies the Account number on the original transaction receipt as distinct from the account number in the record for the payment deposited. One example is, if the dealer makes a data entry error, the introduction of the wrong account number for this transaction. Duplicate processing: if the customer is more than once for the same transaction.
Customer disputeCancel recurring transaction: The customer claimed that the seller has taken into account, although it has been notified to cancel the recurring transaction, or that the customer has been billed for more then the authorized amount. It also occurs when the customer says the seller was to notify him before any recurring transaction did not. Customer Claims Services have not been carried out: the card issuing back receives a complaint that the customer& 39;s account was that the service was not performed. Product or service was not as it was described by the seller, the customer claimed that the products or services were not the same as on the website or in accordance with the documentation presented to the seller at the time of the transaction and the customer tried to return the products or services to terminate or to resolve the dispute directly with the dealer. Defective products: The customer claims that the product was damaged or unsuitable for the purposes of sale and tried to return it. The customer claims not receive goods: The customer provides a written claim that the ordered goods are not received or that the customer cancelled the order because the product does not match the expected delivery date.
The easiest way to prevent chargebacks is to use e - commerce platform with integrated expert fraud prevention systems functions, similar Avangate.
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